Refund policy
Return & Exchange Policy
At The MagBag, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help.
✅ Return Policy
We accept returns within 14 days of delivery. To be eligible for a return:
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Items must be unused, in original condition, and in the original packaging.
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The return request must be submitted within 14 days of receiving your order.
To initiate a return, please contact us at magbag.help.uk@gmail.com with your order number and reason for return.
Note: We do not accept returns if the item is used, damaged by the customer, or returned without prior approval.
🔄 Exchange Policy
We currently do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
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We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
💰 Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed within 5–10 business days back to your original payment method.